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Patient Information

New Patients

New patients are welcome with or without a referral from a general dentist. Your first appointment will take roughly one hour during which we examine your mouth, head and neck - jaw joints, hard and soft tissues, muscles, and lymph nodes, as well as the teeth.

Radiographs (x-rays), impressions of the mouth, and photographs may be needed to assess dental conditions and plan for treatment. A personalized treatment plan and cost estimate is provided along with a time frame for completion of the prosthodontic care, in most cases, in writing. A second consultation appointment is often needed to discuss the proposed treatment prior to starting any work.

You will need to arrive at least 15 minutes before your first scheduled appointment to fill out a medical history form and give the receptionist all your dental insurance information.

To protect your personal information and privacy, we do not offer online medical history and personal information form submissions. To save time, we encourage you to download both the Medical History form and the Personal Info form, print and fill them out and bring them with you to your first appointment.

If you wish, you may also download and read our Welcome letter ahead of your appointment time. Non-Canadian residents should also please download, fill out and bring the liability disclaimer form to their first appointment.

Note: You will need a copy of the free Adobe Acrobat Reader to view and print these forms.

 

Dr. Wyatt and Dr Ng's office is centrally located close to Vancouver General Hospital.

Office Hours

Our office is staffed Monday to Friday and occasional Saturdays, by appointment only from 9 am to 5 pm, however weekday evening hours can be arranged for emergencies.

Dr. Wyatt has clinical hours on Wednesdays and one Saturday per month.

Dr. Ng has clinic hours on Mondays, Wednesdays and alternating Tuesdays.

Missed or Cancelled Appointments

Your appointment time is reserved only for you, thus a missed appointment means that another patient is unable to be treated. If you must reschedule your appointment, we ask that two business days notice be given.

Payment Policy

There is no fee guide for the specialty of prosthodontics in British Columbia, so we have developed a fee schedule based upon clinic costs, laboratory costs, and professional fees. The fees are inclusive, however unforeseen costs such as the modification of the treatment plan during treatment, increases in laboratory fees, delays in treatment, etc. may increase costs. Treatment costs and options are always disclosed before any treatment commences.

For all examinations, consultations, and treatment performed, payment is expected at the time the services are rendered or initiated. We accept cash, personal cheques, Visa, and MasterCard payments.

Our office does not take assignment of dental insurance plans, but we are happy to fill out your insurance paperwork so that you can be reimbursed for any coverage that your plan may provide for dental services.

Most insurance companies base their reimbursement on the General Dentist Fee Guide, therefore the amount you receive may be lower than the amount claimed.

 

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